Right to return and refund of goods
The customer is entitled to return the purchased goods within fifteen (15) days without any compensation. However, the customer is obliged to bear the costs incurred in returning the object of the purchase. The customer must notify the provider in writing about the intended return, not later than 13 days from the receipt of the goods, to the contact e-mail, and return the goods in the next two (2) days. The returned goods must be unused, undamaged and in the non-opened original packaging. A copy of the invoice and all documentation that belongs to the product must be attached. The provider returns the entire purchase price without shipping costs to the buyer at the latest within fifteen (15) days from the receipt of the returned goods.
The customer returns the goods to the address indicated on the website.
The customer does not have the right to withdraw from the contract if:
- both parties agreed so
- ordered goods were manufactured according to the instructions of the consumer or the consumer. was adapted to his personal needs
- has no original receipt
- the product is not in the original packaging
- the packaging has been opened
- the product has been used
The right to return the ordered goods is not the right to free usage of the goods!